Welcome to anarkali.ae. These Terms of Use (“Terms”) govern your use of our website and the food ordering and delivery services provided by Anarkali Street Food Restaurant LLC (“Anarkali”, “we”, “us”, or “our”). By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.
1. About Us
Anarkali Street Food Restaurant LLC is a restaurant business registered in Ajman, United Arab Emirates.
Business name: Anarkali Street Food Restaurant LLC
Address: Muwaihat 3, Ajman, United Arab Emirates
Email: info@anarkali.ae
Website: https://anarkali.ae
2. Using Our Website
You agree to use our website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the website. You must not attempt to gain unauthorised access to our website, servers, or any connected systems, or interfere with the proper working of the website.
3. Orders
When you place an order through our website, you are making an offer to purchase the items selected. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, pricing errors, or item unavailability.
You are responsible for providing accurate order details, including your delivery address and contact information. We are not responsible for delays or failed deliveries resulting from incorrect information provided by you.
4. Prices and Payment
All prices are listed in UAE Dirhams (AED) and include applicable taxes unless stated otherwise. Prices and menu items may change at any time without prior notice.
Payment can be made through the payment methods available at checkout. Online card payments are processed securely by our third-party payment provider. We do not store your full card details on our servers. By submitting a payment, you confirm that you are authorised to use the payment method provided.
5. Delivery
We aim to deliver your order within a reasonable time, but delivery times are estimates only and are not guaranteed. Delivery availability depends on your location being within our service area. Risk in the items passes to you upon delivery.
6. Cancellations and Refunds
As our food is freshly prepared to order, cancellations may only be possible before preparation has begun. If you wish to cancel an order, please contact us as soon as possible at info@anarkali.ae or by phone.
If you receive an order that is incorrect, incomplete, or not of satisfactory quality, please contact us promptly so we can resolve the issue. Refunds or replacements, where applicable, are handled at our discretion and in line with applicable consumer protection regulations in the UAE.
Orders placed through third-party delivery platforms (such as Talabat, Noon Food, or Keeta) are subject to the cancellation and refund policies of those platforms.
7. Food Allergies and Dietary Information
Our dishes are prepared in a kitchen where allergens such as nuts, dairy, gluten, and others may be present. While we take care in preparing your food, we cannot guarantee that any item is completely free from allergens. If you have a food allergy or dietary requirement, please contact us before ordering. You are responsible for ensuring the food you order is suitable for your needs.
8. Intellectual Property
All content on this website, including the Anarkali name, logo, images, text, and design, is owned by or licensed to Anarkali Street Food Restaurant LLC and is protected by applicable intellectual property laws. You may not copy, reproduce, or use our content without our prior written permission.
9. Limitation of Liability
To the fullest extent permitted by law, Anarkali shall not be liable for any indirect, incidental, or consequential loss or damage arising from your use of our website or services. Our total liability for any claim relating to an order shall not exceed the amount paid for that order.
10. Third-Party Links and Services
Our website may contain links to third-party websites or use third-party services (such as payment providers, delivery platforms, and social media). We are not responsible for the content, policies, or practices of these third parties.
11. Privacy
Your use of our website and services is also governed by our Privacy Policy, which explains how we collect and use your personal information. Please review it at https://anarkali.ae/privacy-policy/.
12. Changes to These Terms
We may update these Terms from time to time. Any changes will be posted on this page with an updated “Last updated” date. Your continued use of our website after changes are posted constitutes your acceptance of the updated Terms.
13. Governing Law
These Terms are governed by the laws of the United Arab Emirates. Any disputes arising from these Terms or your use of our services shall be subject to the jurisdiction of the courts of the Emirate of Ajman.
14. Contact Us
If you have any questions about these Terms of Use, please contact us:
Anarkali Street Food Restaurant LLC
Muwaihat 3, Ajman, United Arab Emirates
Email: info@anarkali.ae
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