Privacy Policy

Last updated: 26 May 2026

Anarkali Street Food Restaurant LLC (“Anarkali”, “we”, “us”, or “our”) operates the website anarkali.ae and provides food ordering and delivery services in Ajman and the United Arab Emirates. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the rights you have over your information.

By using our website or placing an order with us, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who We Are

Anarkali Street Food Restaurant LLC is a restaurant business registered in Ajman, United Arab Emirates.

• Business name: Anarkali Street Food Restaurant LLC
• Address: Muwaihat 3, Ajman, United Arab Emirates
• Email: info@anarkali.ae
• Website: https://anarkali.ae

2. Information We Collect

2.1 Information You Provide to Us

When you place an order, contact us, or interact with our website, we may collect: your name, phone number, email address, delivery address and location details, order details and history, and any message or information you submit through our contact form or WhatsApp.

2.2 Payment Information

When you pay online, your payment is processed securely by our third-party payment provider. We do not collect, see, or store your full card number, CVV, or other sensitive card details on our servers. This information is handled directly by the payment provider under their own PCI-DSS compliant security standards. We may receive limited confirmation data such as the transaction status, the last few digits of the card, and the payment reference.

2.3 Information Collected Automatically

When you visit our website, certain information is collected automatically, including your IP address and approximate location, browser type and device information, pages you view and links you click, the date and time of your visit, and the website or advertisement that referred you to us.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, understand how visitors use it, and improve our marketing. These include:

• Google Analytics 4 (GA4): to understand website traffic and visitor behaviour.
• Google Tag Manager: to manage the tracking tags used on our site.
• Google Ads: to measure the performance of our advertising and show relevant ads.
• Meta (Facebook/Instagram) Pixel: to measure ad performance and show relevant ads on Meta platforms.
• Essential cookies: required for the website and ordering system to function.

You can control or delete cookies through your browser settings. Disabling some cookies may affect how the website works.

4. How We Use Your Information

We use the information we collect to process and deliver your food orders, contact you about your order or respond to your enquiries, process payments and prevent fraud, operate and improve our website and services, understand how customers use our website and measure our advertising, send you offers or updates where you have agreed to receive them, and comply with our legal and regulatory obligations.

5. Third-Party Services We Use

We share information with trusted third parties only as needed to provide our services. These include:

• Payment provider – to securely process online card payments.
• Foodics – our ordering and point-of-sale system.
• Delivery aggregators (Talabat, Noon Food, Keeta) – when you order through their platforms, your data is also handled under their own privacy policies.
• Google and Meta – for analytics and advertising.
• Delivery riders or logistics partners – to fulfil and deliver your order.

We do not sell your personal information to anyone.

6. How We Share Your Information

We may share your information with the service providers listed above to deliver our services; if required by law, regulation, court order, or a valid government request; to protect the rights, property, or safety of Anarkali, our customers, or others; and in connection with a business transfer, merger, or sale.

7. Data Retention

We keep your personal information only for as long as necessary to provide our services, comply with legal and tax obligations, resolve disputes, and enforce our agreements. When it is no longer needed, we securely delete or anonymise it.

8. Your Rights

Under the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021), you have the right to request access to the personal information we hold about you, request correction of inaccurate or incomplete information, request deletion of your personal information where applicable, object to or restrict certain processing of your information, and withdraw consent you have previously given.

To exercise any of these rights, please contact us at info@anarkali.ae.

9. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Children’s Privacy

Our website and services are not directed at children under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

11. International Data Transfers

Some of our service providers (such as Google, Meta, and our payment provider) may process data outside the United Arab Emirates. Where this happens, we take steps to ensure your information is handled in line with applicable data protection requirements.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this page periodically.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

• Anarkali Street Food Restaurant LLC
• Muwaihat 3, Ajman, United Arab Emirates
• Email: info@anarkali.ae